Refund policy

PokePlugTCG Return and Refund Policy

1. Cooling-off period

For an online purchase, you generally have a 14-day cooling-off period starting on the day after receipt of your order. If a single order is delivered in multiple deliveries, this period starts after receipt of the last product.

Within this period, you may notify us that you wish to withdraw from the purchase without giving a reason. After your notification, you have a further 14 days to return the products.

2. Notifying us of a return

You can withdraw from your purchase by sending a clear statement to pokeplugtcgnl@gmail.com, using the model withdrawal form or using the withdrawal function on our webshop.

Please preferably state your name, order number and which products you are returning. Giving a reason is not mandatory. A valid withdrawal within the cooling-off period does not require our prior approval.

3. Return address

PokePlugTCG
Nering Bögelweg 99
7418 HJ Deventer
Netherlands

Pack the products carefully and keep proof of postage. You bear the risk of a return shipment arranged by you until we receive it, except when we collect the products ourselves.

4. Condition of the products

You may inspect a product as would reasonably be possible in a shop.

Return the complete product, including all original cards, accessories and other components. Use the original packaging where reasonably possible.

If you go beyond what is necessary to establish the nature, characteristics and functioning of the product, we may deduct the resulting demonstrable loss in value. This applies only if we correctly informed you of the right of withdrawal in advance.

5. Opened trading card, booster and Hit Packs

Do not open a sealed pack if you are still unsure about your purchase. Breaking the seal to view random contents generally goes beyond what is necessary to inspect the product as in a shop.

An opened pack can no longer be sold as an unopened product. This may result in a significant loss in value.

For a return, we assess the actual loss in value case by case. We substantiate any deduction and take account of the remaining value of the returned product and its contents. There is no automatic fixed deduction or automatic refusal solely because the packaging has been opened.

All original cards and components must be returned. Missing, exchanged or damaged components may be taken into account when assessing the loss in value.

Your statutory rights for an incorrect, damaged, incomplete or misdescribed product remain applicable.

6. Return costs

For a return during the cooling-off period, you bear the direct costs of returning the goods, provided we informed you of this before purchase.

For a valid statutory warranty claim, for example because the wrong product was delivered or it arrived damaged, we bear the necessary return costs. Contact us in that case to agree the return method.

7. Refunds

We refund within 14 days of receiving your notice of withdrawal. We may withhold the refund until we have received the products or you provide evidence of having returned them, whichever occurs first.

If you withdraw from the entire order, we also refund the original standard shipping costs. Additional costs for a more expensive delivery option are not refunded. For a partial return, the original shipping costs are generally not refunded.

The refund is made using the same payment method you used, unless you expressly agree to another method. We do not charge fees for the refund.

If a justified loss in value is deducted, we inform you of the amount and the reasons for it.

8. Incorrect, damaged or incomplete delivery

Is your order incorrect or does a product not match its description? Email pokeplugtcgnl@gmail.com as soon as possible.

Include your order number if available and clear photographs. Keep the product, contents and packaging to the extent reasonably necessary to assess the complaint. An unboxing video is not a mandatory condition for handling a complaint.

For a valid complaint, we provide a free remedy in accordance with the law. Depending on the situation, this may be replacement, repair, a price reduction or a refund.

Our responsibility as seller remains when we have purchased the product from an external supplier.

9. Random contents and card value

A disappointing card, duplicate card or personal preference does not in itself constitute a product defect in a correctly supplied pack with random contents.

Guarantees expressly stated in the product description, such as a minimum number of cards or a guaranteed card type, remain fully applicable.

We do not guarantee future market value, increases in value or a particular grading outcome unless expressly agreed otherwise.

10. Exchanges

Would you like to exchange a correctly supplied product? Contact us. Beyond your statutory rights, exchanges depend on our agreement and availability.

This does not limit your right of withdrawal or statutory warranty rights.

11. Contact

For questions about returns, refunds or a problem with your order, email:
pokeplugtcgnl@gmail.com

PokePlugTCG is operated by LekCar, Chamber of Commerce number 42049840.

This policy does not limit any mandatory statutory consumer rights.