Terms of service

PokePlugTCG Terms of Service

1. Business details and applicability

PokePlugTCG is operated by LekCar, located at Nering Bögelweg 99, 7418 HJ Deventer, Netherlands.

Chamber of Commerce number: 42049840
Email address: pokeplugtcgnl@gmail.com
Telephone number: -
VAT identification number: NL005456509B70

These terms apply to consumer orders from PokePlugTCG and are made available before the contract is concluded.

In case of conflict, an express agreement about a specific order takes precedence over these general terms. Mandatory statutory consumer rights always remain applicable.

2. Product information and offers

We describe the main characteristics of our products as clearly as possible. If images show examples or contents may vary, we state this with the product.

Colours may vary slightly due to screen settings. Such a variation does not affect our obligation to supply a product that conforms to the contract.

Obvious mistakes in prices or offers do not bind us when an average consumer should reasonably have understood that there was an error. We inform you of this as soon as possible. In the event of a valid cancellation, we refund any amounts received.

Price changes after the contract is concluded do not affect the agreed price.

3. Trading cards, booster packs and Hit Packs

Our range includes products purchased from external suppliers. This does not affect our responsibility as seller.

For products with random contents, specific cards, card values, distributions and rarities are guaranteed only when expressly stated in the product description. Stated guarantees about quantities, card types and rarity remain fully applicable.

Images of possible cards do not mean that those cards are included in every pack, unless expressly stated.

A disappointing card, duplicate card or personal preference does not in itself constitute a product defect in a correctly supplied random pack.

We do not guarantee future market value, increases in value, resale proceeds or a particular assessment by a grading company unless expressly agreed otherwise.

4. Ordering, information and payment

The contract is concluded when you place the order and we confirm it by email.

Check your contact details, delivery address and selected products before ordering. Report errors as soon as possible. We try to process changes but cannot guarantee this once the order has been processed or dispatched.

If an error in the delivery address attributable to you causes demonstrable additional costs, we may charge reasonable costs actually incurred, for example for reshipping. We inform you of these costs in advance.

Before the order is completed, we show the total price, including applicable taxes and any shipping costs. Payment is made using the payment methods offered at checkout.

5. Shipping and delivery

The available delivery options, shipping costs and expected delivery time are stated before ordering. Unless a different delivery period has been agreed, we deliver within 30 days.

In the event of a delay, we inform you as soon as possible. Your statutory rights in the event of late delivery remain applicable.

The risk of loss or damage during shipping remains with us until you, or a person designated by you other than the carrier, receive the order. The statutory exception applies if you appoint a carrier yourself that we have not offered.

If a product is unexpectedly unavailable, we contact you. We supply a replacement product only with your consent.

6. Cooling-off period and returns

For online purchases, you generally have a 14-day cooling-off period starting on the day after receipt. If a single order is delivered in multiple deliveries, this period starts after receipt of the last product.

Within this period, you may notify us that you wish to withdraw from the purchase without giving a reason. You may do so by an unambiguous statement by email, the model withdrawal form or the withdrawal function on our webshop. Use of the model form is not mandatory.

After notifying us of withdrawal, you have a further 14 days to return the products.

Return address:
PokePlugTCG
Nering Bögelweg 99
7418 HJ Deventer
Netherlands

The direct return costs when exercising the right of withdrawal are payable by you, provided we informed you of this before purchase. For a valid statutory warranty claim, we bear the necessary return costs.

Pack the products carefully and keep proof of postage. You are responsible for a return shipment arranged by you until we receive it, except when we collect the products ourselves.

7. Opened packs and loss in value

During the cooling-off period, you may inspect a product as would reasonably be possible in a shop.

Do not open a sealed trading card, booster or Hit Pack if you are still unsure about your purchase. Breaking the seal to view random contents generally goes beyond what is necessary to inspect the product as in a shop.

If you go beyond what is necessary to establish the nature, characteristics and functioning of the product, we may deduct the resulting demonstrable loss in value from the refund. This applies only if we correctly informed you of the right of withdrawal in advance.

For opened packs, the loss in value may be significant because the product can no longer be sold as an unopened pack. We assess this for each return and substantiate the amount. We take account of the remaining value of the returned product and its contents. There is no automatic fixed deduction.

Return all original cards and other components belonging to the product. Missing, exchanged or damaged components may be taken into account when assessing the loss in value. Return only the contents belonging to the product you received.

Use the original packaging where reasonably possible. Missing packaging does not automatically end your right of withdrawal but may contribute to a demonstrable loss in value.

Your statutory rights for an incorrect, damaged, incomplete or misdescribed product remain applicable.

8. Refunds

In the event of withdrawal, we refund within 14 days of your notification. We may withhold the refund until we have received the products or you provide evidence of having returned them, whichever occurs first.

If you withdraw from the entire order, we also refund the original standard shipping costs. Additional costs for a more expensive delivery option are not refunded.

The refund is made using the same payment method unless you expressly agree to another method. We do not charge fees for the refund.

If we deduct a justified loss in value, we inform you of the amount and the reasons for it.

9. Statutory warranty and product complaints

You are entitled to products that conform to the contract. Have you received an incorrect, damaged or incomplete product, or does it not match its description? Contact us as soon as possible.

Include your order number if available and clear photographs. Keep the product, contents and packaging to the extent reasonably necessary to assess the complaint. An unboxing video is not a mandatory condition for handling a complaint.

For a valid complaint, we provide a free remedy in accordance with the law. Depending on the situation, this may be repair, replacement, a price reduction or termination of the contract.

Our responsibility for statutory warranty remains when a product comes from an external supplier. Opening a pack to identify a defect does not automatically end your statutory warranty rights.

Damage arising after receipt from incorrect use, careless handling or unsuitable storage is not covered by statutory warranty insofar as the cause lies with the customer.

10. Handling complaints

Send complaints to pokeplugtcgnl@gmail.com with a clear description and, if available, your order number and relevant photographs.

We respond to complaints within 14 days of receipt. If more time is needed, we send an acknowledgement within that period with an expected response time.

11. Liability

Our liability is determined by applicable law. These terms do not exclude any liability that cannot legally be excluded.

A purchase of collectibles does not entitle you to a guaranteed financial return. Fluctuations in market value or disappointing resale proceeds do not in themselves constitute a failure by PokePlugTCG to fulfil its obligations.

This does not limit rights arising from specific commitments, incorrect product information or a product that does not conform to the contract.

12. Personal data and intellectual property

We process personal data as described in our privacy policy.

Rights to our own texts, designs and images remain with us or the relevant rights holder. Use is permitted with permission or to the extent allowed by law.

Third-party brand names, logos and materials belong to their respective rights holders. Mentioning them does not in itself imply an official partnership or endorsement.

13. Amendments and applicable law

We may amend these terms. The version available when the contract was concluded applies to an order. New terms do not unilaterally change existing contracts.

If a provision proves invalid, the remaining provisions continue to apply to the extent legally possible.

Contracts are governed by Dutch law. Consumers retain the protection of mandatory law applicable under the relevant rules and may bring proceedings before the court with statutory jurisdiction.