Shipping policy
PokePlugTCG Shipping Policy
1. Shipping destinations and costs
The available delivery countries, shipping methods and corresponding costs are shown at checkout before you place your order.
Any free shipping promotions apply under the conditions stated for the relevant promotion.
2. Processing and delivery time
The expected processing and delivery time is stated with the product or at checkout. An estimated delivery time is not a guaranteed delivery date unless we expressly agree otherwise.
Unless a different delivery period has been agreed, we deliver within 30 days of the contract being concluded. Your statutory rights in the event of late delivery remain applicable.
For pre-orders or products with a different delivery time, we state this before purchase.
3. Shipping and shipping confirmation
We pack your order carefully to reduce the risk of damage in transit.
After dispatch, you receive a shipping confirmation by email. If your chosen shipping method supports tracking, you also receive the available tracking details. It may take some time for the carrier to process the first scan.
An order may be delivered in multiple shipments. We do not charge additional shipping costs above the amount agreed when the order was placed.
4. Correct delivery address
Check your name, delivery address, postcode and email address before completing your order.
Have you noticed an error? Email pokeplugtcgnl@gmail.com as soon as possible and include your order number. We try to amend the address but cannot guarantee this once the order has been processed or dispatched.
If an address error attributable to you results in demonstrable additional costs, we may charge you reasonable costs actually incurred, for example for reshipping. We inform you of these costs in advance.
5. Delays or orders not received
Carriers may experience delays. If we become aware of a delay, we inform you as soon as possible.
Has the expected delivery time passed, or does tracking show delivery when you have received nothing? Contact pokeplugtcgnl@gmail.com. We investigate with the carrier and provide a solution in accordance with the law where necessary.
A delivery scan is not conclusive proof of actual receipt in every case. When there is a delivery problem, we do not simply refer you to the carrier.
6. Loss and damage during shipping
The risk of loss or damage remains with PokePlugTCG until you, or a person designated by you other than the carrier, receive the order.
If you choose a carrier yourself that we have not offered, the statutory exception to this allocation of risk applies.
Has your order arrived damaged? Report this as soon as possible. If possible, include photographs of the product, packaging and shipping label. Keep these to the extent reasonably necessary for the investigation. The absence of photographs or an unboxing video does not automatically end your statutory rights.
7. Uncollected or refused shipments
Collect a shipment from a collection point within the period specified by the carrier.
Is an order returned because it was not collected, was refused or could not be delivered? We contact you to discuss the next steps.
If the cause is attributable to you, reasonable and demonstrable additional costs for return transport or reshipping may be payable by you to the extent allowed by law. These costs are explained in advance.
Merely not collecting or refusing a parcel is not an unambiguous notice of withdrawal. If you wish to cancel your purchase, clearly inform us. Your statutory right of withdrawal remains applicable.
8. Unavailable products
If an ordered product is unexpectedly unavailable, we inform you as soon as possible. We send a replacement product only with your consent.
If the order is cancelled in whole or in part, we refund the corresponding amount.
9. Return shipments
For the cooling-off period, return costs, opened packs and refunds, please refer to our return and refund policy.
For a valid statutory warranty claim, we bear the necessary return costs.
10. Contact
Do you have questions about shipping your order? Email:
pokeplugtcgnl@gmail.com
Please include your order number where possible.
PokePlugTCG is operated by LekCar.
Nering Bögelweg 99
7418 HJ Deventer, Netherlands
Chamber of Commerce number: 42049840
This shipping policy does not limit any mandatory statutory consumer rights.